Question 1

CAN I GET A FREE PC?

Accepted Answer

PowerGPU offers plenty of opportunities to win a free PCs by partnering with other content creators. Make sure to follow us on Twitter, https://twitter.com/PowerGPU, to stay up to date with the following giveaway.

Question 2

DOES POWERGPU SHIP OVERSEAS?

Accepted Answer

Yes. PowerGPU ships all over the world. For overseas shipping we ship in a crate for security during shipping. Shipping fees for overseas vary and can range from $300 to $500 USD.

Question 3

HOW DO I CHANGE THE RGB ON MY PC?

Accepted Answer

Most computers with RGB will have a remote present either in front or placed behind the back panel of the PC. Others will have the capability to change the RGB on the motherboard software. If you have difficulty finding your remote or changing the RGB via the software please feel free to contact support@powerpgu.com or fill out our support request.

Question 4

WHAT IS THE MINIMUM BUDGET AMOUNT I CAN PUT ON MY BUILD REQUEST FORM?

Accepted Answer

Currently our minimum budget amount is $1,500 USD for order requests in the USA and approximately $2,000 USD for international requests.

Question 5

TROUBLESHOOTING FOR NO DISPLAY

Accepted Answer

This guide will walk you through the first steps in diagnosing not getting a display from your PC.

Make sure your monitor cable is plugged into the GPU and not the motherboard as shown in the picture below.

Check that the cables are fully in. DisplayPort cables especially can seem in all the way but can go a bit further. Check your monitor port and the GPU port as well.
Unplug your monitor from the wall and hold the power button on it for about 15 seconds. Then plug it back in and try again.
If you have another cable or monitor, do try those as well.
It’s very possible your GPU simply died on you but first we’re going to reseat it and ensure the power connectors are secured.

When you turn on the PC with display plugged into GPU, are any lights on the motherboard on at all? LEDS or anything?

Can you turn off the power supply switch (The I/O set to O) and do the following:

Open the side panel on the closed side (no window or view to motherboard) and check the power supply and ensure all the power cables are fully in, especially the VGA ones that have a connector.

It should look like this (except with cables in unless your PSU is non-modular) just check each connection is all the way in.

Turn PSU I/O switch back on (to “I”) and che

Question 6

HOW LONG IS AN ESTIMATE GOOD FOR?

Accepted Answer

Due to changes in parts and availability our estimates are only valid for 14 business days. If it is over 14 business days we cannot guarantee the availability of the requested parts and changes may need to be made. A sales team member will notify you if there is such a need.

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