Question 1

CAN I GET A FREE PC?

Accepted Answer

PowerGPU offers plenty of opportunities to win a free PCs by partnering with other content creators. Make sure to follow us on Twitter, https://twitter.com/PowerGPU, to stay up to date with the following giveaway.

Question 2

DOES POWERGPU SHIP OVERSEAS?

Accepted Answer

Yes. PowerGPU ships all over the world. For overseas shipping we ship in a crate for security during shipping. Shipping fees for overseas vary and can range from $300 to $500 USD.

Question 3

HOW DO I CHANGE THE RGB ON MY PC?

Accepted Answer

Most computers with RGB will have a remote present either in front or placed behind the back panel of the PC. Others will have the capability to change the RGB on the motherboard software. If you have difficulty finding your remote or changing the RGB via the software please feel free to contact support@powerpgu.com or fill out our support request.

Question 4

TROUBLESHOOTING FOR NO DISPLAY

Accepted Answer

This guide will walk you through the first steps in diagnosing not getting a display from your PC.

Make sure your monitor cable is plugged into the GPU and not the motherboard as shown in the picture below.

Check that the cables are fully in. DisplayPort cables especially can seem in all the way but can go a bit further. Check your monitor port and the GPU port as well.
Unplug your monitor from the wall and hold the power button on it for about 15 seconds. Then plug it back in and try again.
If you have another cable or monitor, do try those as well.
It’s very possible your GPU simply died on you but first we’re going to reseat it and ensure the power connectors are secured.

When you turn on the PC with display plugged into GPU, are any lights on the motherboard on at all? LEDS or anything?

Can you turn off the power supply switch (The I/O set to O) and do the following:

Open the side panel on the closed side (no window or view to motherboard) and check the power supply and ensure all the power cables are fully in, especially the VGA ones that have a connector.

It should look like this (except with cables in unless your PSU is non-modular) just check each connection is all the way in.

Turn PSU I/O switch back on (to “I”) and che

Question 5

WHAT IS THE MINIMUM BUDGET AMOUNT I CAN PUT ON MY BUILD REQUEST FORM?

Accepted Answer

Currently our minimum budget amount is $1,500 USD for order requests in the USA and approximately $2,000 USD for international requests.

Question 6

HOW-TO RESEAT RAM

Accepted Answer

This guide will walk you through reseating your RAM sticks to ensure the pins are making proper contact and not causing instability. Please start by powering down your system and switching the power supply to O or OFF.

Carefully remove the side panel on your system to allow access to the motherboard and RAM.

You can then press down the tabs on each end of the ram slots (some motherboards only have a tab on the top end) to release the ram stick. Take it out and then push it back in without changing the orientation of the stick. (See picture below for help locating the RAM)

There is only one way to put it in so make sure the notch lines up inside the slot (Do not flip it 180) and then push in with your thumb hard enough for it to click in. You can do one side and ensure it clicks before pushing down the other side with your other thumb. Just make sure you push straight down. Once the modules click in, you can apply further pressure on each end of the stick with your thumb to ensure proper contact.

Turn the power supply back on and boot up the PC to see if it works correctly now. Please let us know if this resolved the issue via email, thanks!

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