Shipping
DOES POWERGPU SHIP OVERSEAS?
Yes. PowerGPU ships all over the world. For overseas shipping we ship in a crate for security during shipping. Shipping fees for overseas vary and can range from $300 to $500 USD.PopularWHO DOES POWERGPU USE TO SHIP THEIR PC’S?
While PowerGPU has the ability to use a variety of carriers for the shipping of our packages we currently use UPS. All packages require a signature for delivery and are insured during their delivery.Few readersWHY AM I CHARGED AN ADDITIONAL FEE FOR THE DELIVERY OF MY PC?
While we included shipping and handling fees in our estimates this does not include any import fees that may apply. These fees vary greatly from county to county and even region to region. This fee is paid to your government directly and PowerGPU has no control over the amount that is required for our customers to pay.Few readersWHAT HAPPENS IF MY PC ARRIVES DAMAGED?
All of our shipments are insured through our shipping company, but if you do receive your PC and it has damage to the packaging or the PC itself please open a support ticket on our website or email support@powergpu.com and submit pictures of the entire package to one of our associates so they can evaluate what is the best way to proceed.Few readers
FAQ
CAN I GET A FREE PC?
PowerGPU offers plenty of opportunities to win a free PCs by partnering with other content creators. Make sure to follow us on Twitter, https://twitter.com/PowerGPU, to stay up to date with the following giveaway.PopularHOW LONG IS AN ESTIMATE GOOD FOR?
Due to changes in parts and availability our estimates are only valid for 14 business days. If it is over 14 business days we cannot guarantee the availability of the requested parts and changes may need to be made. A sales team member will notify you if there is such a need.Some readersHOW CAN I REQUEST A SPECIAL PART?
If you prefer to have a special part requested for you build please feel free to send an email to sales@powergpu.com. If you have more than one special request then please feel free to send in a “Build Request” and feel free to add your special request in the notes section.Few readersDOES POWERGPU OFFER CUSTOM WATER COOLING?
We currently do not offer this option for our clients. Sporadically the company offers specialty builds that may include a custom loop. Please do not request a custom loop in the build request.Few readersDOES POWERGPU OFFER FINANCING OR PAYMENT PLANS?
PowerGPU currently offers Affirm. Affirm allows our clients to now finance your new PowerGPU PC. You can read more on our Finance A Gaming PC pageFew readersWHY HAVEN’T I RECEIVED MY ESTIMATE?
All estimates are sent based on the estimated purchase date that was entered in your initial request. Estimates are purposely sent closer to the estimated purchase dates in order to ensure accurate pricing and the most up to date technology available. If you plan to purchase within a month then the estimate will be sent within 24 to 48 hours from the time the custom estimate has been submitted. Please make sure to check your spam folder if you have submitted your request to purchase withinFew readersCAN I REQUEST A CHANGE AFTER MY PC HAS BEEN PURCHASED?
Parts may be changed after purchase up to the time you are informed that your order has been finalized and the team is starting to build your PC. Please note that last minute changes may result in a delay in your order completion and delivery.Few readersHOW SOON CAN I EXPECT AN ANSWER TO MY EMAIL?
The staff at PowerGPU is available to answer email inquiries on Monday through Friday 9am to 5pm EST. We are closed on most holidays. While we do have some employees that work non business hours, our staffing is limited during these hours. Rest assured we do typically answer all emails by the next business days.Few readersCAN I USE MY OWN PC PARTS IN MY BUILD?
Yes. You can send in your own PC components if they are in new condition and a release form is submitted to one of our sales representatives. Once the request has been submitted a sales representative will email the form to you.Few readersWHAT IS THE “PLACEHOLDER” IN MY ESTIMATE/ORDER?
Due to the exclusivity of some newly released components a wait list maybe used, in which case a placeholder would be assigned to your order which is priced at the current lowest price for that component. Once your order in next in line to have the requested component assigned your order will be updated with the brand and pricing of the model that is assigned. An additional balance may apply from the placeholder and the updated item.Few readers
Orders
WHAT IS THE MINIMUM BUDGET AMOUNT I CAN PUT ON MY BUILD REQUEST FORM?
Currently our minimum budget amount is $1,500 USD for order requests in the USA and approximately $2,000 USD for international requests.Some readersHOW LONG DO I HAVE TO PURCHASE THE EXTENDED WARRANTY?
The extended warranty can be purchased within 30 days after your order purchase date. Please reach out to the sales team at sales@powergpu.com for information on pricing and coverage.Some readersDOES POWERGPU OFFER CUSTOM ETCHING?
Yes, PowerGPU offers different option to customize your PC. Etching cost is approximately $150.00 USD. Please submit your desired graphic in PNG format for our to to evaluate.Few readersLIMITED SUPPLY/OUT OF STOCK PARTS
Part availability will be dependent on both the supply from the manufacturer and demand in the market. Depending on these two factors there may be certain parts in your estimate that are on a wait list. These wait lists are based on purchase date to remain as fair as possible meaning we will fulfill paid orders in the order that we received them. Some orders may have two or more out of stock parts, in that case we’ll do our best to balance reserving parts for your build and fulfilling orderFew readers