Guides
TROUBLESHOOTING FOR NO DISPLAY
This guide will walk you through the first steps in diagnosing not getting a display from your PC. Make sure your monitor cable is plugged into the GPU and not the motherboard as shown in the picture below. Check that the cables are fully in. DisplayPort cables especially can seem in all the way but can go a bit further. Check your monitor port and the GPU port as well.Some readersHOW-TO RESEAT RAM
This guide will walk you through reseating your RAM sticks to ensure the pins are making proper contact and not causing instability. Please start by powering down your system and switching the power supply to O or OFF. Carefully remove the side panel on your system to allow access to the motherboard and RAM. You can then press down the tabs on each end of the ram slots (some motherboards only have a tab on the top end) to release the ram stick. Take it out and then push it back in withoutSome readersWHY AM I GETTING “NO DISPLAY” MESSAGE ON MY MONITOR?
If you receive this message please make sure you are plugging your monitor cord (hdmi, vga, dvi or display port) directly to the graphics card and not to the motherboard ports. If the problem continues please reach out to our tech support team by filling out the support request on the website or emailing support@powergpu.com directly.Few readers
Support FAQ
HOW DO I CHANGE THE RGB ON MY PC?
Most computers with RGB will have a remote present either in front or placed behind the back panel of the PC. Others will have the capability to change the RGB on the motherboard software. If you have difficulty finding your remote or changing the RGB via the software please feel free to contact support@powerpgu.com or fill out our support request.PopularWHAT IS THE BOX THAT CAME WITH MY PC WITH SPARE PARTS AND BOXES?
Each order comes with the original motherboard box containing the power cord, additional cords for your power supply and original component boxes for your CPU, ram and WIFI antennas if you have purchased a motherboard with WIFI capabilities. Please make sure to keep your motherboard box along with the components spare parts in order to facilitate any future RMA processes if necessary.Few readersWHAT MONITOR DO YOU RECOMMEND FOR MY NEW PC?
Check out some of the monitors you can buy on our site! https://powergpu.com/product-category/monitors/ . You can also join our Discord channel https://discord.gg/APGFBUpGX6, there you can connect with other PC users and ask for recommendations.Few readersWHY IS MY GRAPHICS CARDS FANS NOT SPINNING?
Most graphics cards have software integrated in them to monitor temperatures inside the PC case and only turn on the fans when the internal temperatures reach 55 to 70c.Few readersWILL I NEED TO INSTALL OR UPDATE ANYTHING ON MY NEW PC?
All PowerGPU PCs are optimized and tested before being shipped to our customers. There is no need to do any updates, bios updates or install any software in order for your PC to function. Once your PC arrives it is ready for use.Few readersWHY CAN’T MY COMPUTER CONNECT TO WIFI?
Not all motherboards come with WIFI capabilities built in. A motherboard with WIFI capabilities cost more and so may have not been an option to fit your budget. If you desire to have onboard WIFI then this would need to be requested. If you did purchase a motherboard with WIFI capabilities then you can find your antennas in your motherboard box. If your motherboard does not come with it built in then connecting via ethernet cable is the only option or you can purchase an external WIFI card. If yFew readers